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General information

GENERAL TERMS

The following General Terms and Conditions apply to all transactions concluded through the online store (“online store” or “site”) of “Craft dancewear” Ltd., entered in the Commercial Register of the Registry Agency with UIC: 206018509.

These General Terms and Conditions can be changed unilaterally by the “Craft dancewear” Ltd. by posting an updated version of this document on the site.

REGISTRATION

In order to purchase product in our online store, you need to have a registration on a site profile. Registration is voluntary and free. Registration can be done either during the order or from the main menu, the “My Account” tab at the top right of the online store by filling in the information provided in the registration form. The asterisk (*) fields require data without which it is not possible to fulfill your orders. When you create your account, you confirm that you are 18 or older.

PRODUCTS AND PRICES

The products we offer for sale are published in the online store. The publication provides information for each item.

All prices presented on the site are in Bulgarian levs, in Euros or Dollars, depending on the country of the order. The published article prices are final and include all taxes and fees.

The prices published in the online shop are valid at the time of sending the order to “Craft dancewear” Ltd.

ORDER

By going through the online ordering process and providing your required information, and after clicking the Buy Now button, you are sending your order. Once you have sent your order, we will send you an email confirmation of receipt, containing all the details of the order. This confirmation does not constitute acceptance of the order, but is intended solely to inform you that your order has successfully reached us.

Each individual purchase agreement will only take effect when we send you a specific product you have ordered, which we will confirm by sending an email to you. You can track the status of your order in the “My Account” section under “My Orders”.

You must be 18 years old to place an order in an online store.

If you would like an invoice for the order placed, please contact us by calling the customer phone number – 0883228204 or by e-mail: craftdancewear@gmail.com

Craft dancewear Ltd. is not responsible for any failure of an order due to:

          • You have provided incorrect, incomplete and / or inaccurate information, including an incomplete, inaccurate or bogus address or telephone number;

          • Your absence from the address indicated on the day of delivery and the inability to contact you at the telephone numbers listed for contact to arrange receipt of the order.

TIME TO MAKE ITEMS

All products from our shop are made by hand, after ordering the production time is between 5 and 10 working days. Once the product is manufactured, it will be sent to the customer, who will be notified by email.

DELIVERY AND PRICES

Delivery of the products ordered by you is made:

– Through the courier company EMS/BULPOST for the territory of Bulgaria

– Via EMS/BULPOST Bulgaria for the territory outside Bulgaria

Price and Delivery time:

Delivery is accepted by the buyer (optional can be at the address or at the request of the courier company office).

The shipping cost is calculated according to the weight of the goods ordered and the place of delivery.

Delivery time is 2 to 3 working days for the territory of Bulgaria, depending on the settlement. For smaller settlements, delivery is scheduled by the courier company.

For the territory outside Bulgaria according to the schedule of EMS/BULPOST Bulgaria depending on the recipient country.

Although we strive to deliver your order as quickly as possible, delivery may take longer for reasons beyond our control (such as inclement weather).

REFUSAL POLICY

Except as provided below, the customer shall return the items on his own account, with the courier of his choice.

As an exception, the cost of returning the item is at the expense of Craft dancewear Ltd.:

          • when an item other than an order is delivered to the customer;

          • in case your parcel is damaged and you declare such damage in front of the courier

Please note that the item being returned must be unused, undamaged and in its original packaging.

 If you need assistance in exercising your right of withdrawal, please use our email address craftdancewear@gmail.com, Monday-Friday, 9am – 5pm.

CONDITIONS OF REFUND

If the order you want to return has been paid by credit or debit card, the amount will be refunded to the account associated with your card. If you have paid through another method, you may choose to have the amount refunded by the same method, bank transfer to an account of your choice, or as a voucher of a value equal to the value of the order returned. The voucher can be used to pay for future orders from Craft dancewear.

If you need assistance in exercising your right of withdrawal, please use our email address craftdancewear@gmail.com, Monday-Friday, 9am – 5pm or by the phone +(359) 0883228203

CONFIDENTIALITY POLICY

Craft dancewear Ltd. is a personal data administrator and collects and stores personal data in the manner prescribed by law.

Craft dancewear Ltd. guarantees the reliable storage of all personal data provided by the registered users of the site. The term for which the personal data will be stored is up to 5 years from the conclusion and execution of the sales contract. Personal data that the user has consented to are stored until the consent is withdrawn and then deleted immediately.

Craft dancewear Ltd. only processes data necessary to execute a trade transaction, which is only data provided voluntarily by users during registration, or data that the user has consented to for one or more specific purposes, and data necessary for the purposes of the legitimate interests of Craft dancewear Ltd.

Adress:

Knyaz Boris I Blvd.
Varna

CONTACTS:

(+359) 0883228202
craftdancewear@gmail.com